thanks, jake of xfinity!

"Don't you mean 'Jake of State Farm'? The helpful guy in those 'mercials?"

 

No, my dear. I don't have any insurance with them, though those ads are cute. But I said "Jake of Xfinity" and that's exactly what I meant to say.

 

"Hey, did you finally get the new Wifi router up and running??"

 

Yes, I did! Rather, yes, he and I did. I finally found a phone number for Xfinity support. 1-888-966-7602. Yes, I'm recording it right here so I can find it in the future. I spent almost an hour searching through their website before I found an actual phone number to call. They really want folks to use their AI chat or the app. But I found the AI chat to be fairly useless, as it kept trying to get me to install the app - even though I told it I did not have a smart phone.

 

"I bet it tried to sell you a phone then, didn't it?"

 

Yep, it sure did. Going through the FAQ and watching the youTube video were of no help, either, as they kept referring me back to the app. I started to feel like i was in some new-tech version of "Who's On First". I was so elated to find an old-fashioned phone number for technical support!

 

"That didn't try to get you to download the app?"

 

Of course it did! "Would you like me to send you the link to download the app?" was one of the first things it asked. Jeesh. But I knew to say "agent" and it finally acknowledged that the robot just would not be acceptable. And get this: Jake stayed right there on the phone with me for the 46 minutes it took to get the new router installed. Right there on the phone with me, the entire time! I was very happy with his service!

 

"That sounds like a true service technician! Good for him!"

 

Yep! I'll be taking the old black one back to Xfinity at some point. When they sent me the email that my router needed to be replaced, free of charge, I'd gladly accepted the offer. After all, they were going to send me packaging to return the old equipment to them, too. However, that part didn't happen and the old router is too large to fit into the box the new one came in.

 

"That white model is quite sleek, isn't it? And it doesn't have all the lights on the front that make it look 'techie'. It looks more like a room deodorizer than an internet source. I guess that makes most customers feel more comfortable displaying it."

 

I don't know the reason for the design. I'd prefer having some lights to let me know it's working. The little thing has one little light and I have to be standing right over it to see it. Hey, as long as it lets me access the ether, I really don't care how it looks! Thanks, again, Jake, for your help!